Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the MBT website ("Platform"), a corporate travel-management solution provided by Vcantine Travel and Trade Ltd ("Provider"). By accessing or using the Platform, the Corporate Client ("Client") acknowledges and agrees to be legally bound by these Terms. If the Client does not agree to these Terms, the Client must refrain from using the Platform.

The Platform provides a centralised interface for Corporate Clients ("Client") to manage travel bookings, including flights and hotels, enforce internal travel policies, and manage approval workflows for Authorised Users (employees/contractors).

The Platform is made available exclusively for legitimate business purposes and is intended to enable Clients to:

We provide a centralized system for booking and managing travel in accordance with Client travel policies. We may integrate with travel suppliers, GDS, payment providers, and third-party services. We may update, modify, or discontinue features at any time without liability.

The Provider does not supply travel services directly but facilitates access to third-party suppliers.

The Client shall:

The Client may create, modify, and deactivate user accounts for its employees. The Client is solely responsible for:

The Provider bears no liability for misuse arising from the Client’s failure to manage user access appropriately.

The Platform enables Clients to make travel reservations through third-party suppliers ("Suppliers"). The Client acknowledges that:

The Client is solely responsible for configuring its travel policies and approval processes within the Platform. The Provider shall not be liable for:

The Client assumes full responsibility for ensuring compliance with its internal governance requirements.

Cancellation and refund eligibility is determined by the travel supplier and applicable fare/hotel rules. We will assist but are not responsible for supplier denials unless caused by our gross negligence or willful misconduct.

Fees associated with the use of the Platform are defined in the applicable commercial agreement or subscription order. The Client agrees to:

Failure to pay fees may result in suspension or termination of access to the Platform.

The Client retains all rights, title, and interest in and to the data it uploads or generates through the Platform ("Client Data"). The Provider may process Client Data solely for the purpose of:

The Provider may use aggregated or anonymized data for statistical or analytical purposes, provided such data cannot reasonably identify the Client or its employees.

We retain all rights, title, and interest in the Platform, software, content, and documentation. Clients receive a limited, non-exclusive, non- transferable license to use the Platform as permitted by these Terms.

Clients retain ownership of their data and content submitted through the Platform, subject to the license below.

Each party will keep confidential the other party’s confidential information and use it only to perform obligations. Confidential information excludes information that is public, independently developed, or rightfully received without restriction.

We maintain commercially reasonable administrative, physical, and technical safeguards to protect Client Data. Clients should also maintain appropriate security practices (strong passwords, access controls).

The Platform may include third-party integrations and links. We are not responsible for third-party services’ availability, accuracy, or practices. Use of third-party services is subject to their terms.

The Provider shall use commercially reasonable efforts to maintain the availability and performance of the Platform. However, the Provider does not warrant uninterrupted or error-free operation. Scheduled maintenance, updates, or unforeseen circumstances may result in temporary service interruptions.

To the maximum extent permitted by law, our liability for any claim arising from or related to these Terms or the Services is limited to the amounts paid by the Client to us in the twelve (12) months preceding the claim. In no event will we be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, even if advised of the possibility of such damages.

Client will indemnify, defend, and hold us harmless from any third-party claim arising out of: (a) Client Data; (b) Client’s breach of these Terms; (c) Client’s negligence, willful misconduct, or violation of law; and (d) claims related to supplier bookings made by or on behalf of Client.

Term begins on the effective date in the Order Form. Either party may terminate for material breach if the breach remains uncured after written notice and a cure period (e.g., 30 days).

Upon termination, Client’s access will cease. We may retain backups for a limited period. Fees paid are non-refundable except as required by law or as stated in a separate Agreement.

The Provider will handle Client data in accordance with the Privacy Policy and applicable data-retention obligations.

Termination does not relieve the Client of any outstanding payment obligations.

Upon termination, we will provide Client with access to export their data within a defined period (e.g., 30 days); after that period, we may securely delete or anonymize Client Data, subject to legal retention requirements.

Each party will comply with applicable laws and regulations, including export control laws, anti-bribery, and anti-corruption laws. Clients must ensure travel reservations comply with applicable local laws and employment rules.

The Provider reserves the right to amend these Terms at any time. Material changes will be communicated to the Client. Continued use of the Platform following such changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Iraq and the Kurdistan Regional Government, as applicable. Disputes shall be submitted to competent courts in Erbil, Iraq unless otherwise agreed in writing.